Once your traffic sources pass moderation, you're assigned a personal account manager. Their name and contacts (email, messenger) are shown in the top bar of your dashboard. They usually reach out via your preferred messenger (set in Settings → Profile).
Ask your manager about: offer recommendations for your traffic, private/higher payouts, offer approval status, advertiser-side questions (missing conversion, tracking issue on a specific offer), Russian payout documents.
Ask support about: billing profiles, withdrawals, login/2FA, account changes, anything when the manager doesn't answer within 2 business days — How to contact support.
Manager not shown / left the company? Write to support and we'll reassign.
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