Write to the address for your role — it goes straight to the right team:
| You are… | |
|---|---|
| Publisher / affiliate | publishers@indoleads.com |
| Advertiser | advertisers@indoleads.com |
| Indoleads Growth subscriber | grow@indoleads.com |
| AI Ads (app owner or advertiser) | ai@indoleads.com |
| Indoleads Platform (running your own network) | platform@indoleads.com |
| Not sure / anything else | support@indoleads.com |
Other channels: the Submit a ticket form on this portal, the help widget inside app.indoleads.com, and your account manager (contacts in the dashboard top bar) for offer/advertiser questions.
Support works Mon–Fri, business hours MYT (UTC+8). First reply typically within 1 business day; payment questions may need the finance team (2–3 business days).
Always write from the email registered on your account and include your username. Requests about billing from a different email can't be processed for security reasons.
Include, depending on the topic:
- Payment: invoice number, withdrawal date, amount, method → Money didn't arrive
- Missing conversion: offer, click ID, order number/date/amount, screenshot → Missing conversion
- Tracking link: the exact link, offer, where placed, what the user sees
- Login/2FA: username, email, screenshot of the error
- Offer application: offer name and source used
One topic per ticket gets solved faster than a long mixed email. Please don't open several tickets about the same issue — reply in the existing one.
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