How long does billing-profile approval take, and why was mine declined?

Modified on Mon, 17 Aug at 11:06 PM

Approval time. Around 2 weeks; sometimes longer, e.g. if your manager needs to confirm the details with you by email. Create the profile early — you can't withdraw or generate links until it's approved. You will receive an email "Approved billing profile" or "New billing profile request declined".

Why profiles get declined — most common reasons

  1. Name on the account doesn't match the name in your Indoleads profile.
  2. Screenshot is missing, cropped, edited, or shows a different ID/address than the form.
  3. Missing SWIFT / IBAN, or intermediary bank left empty (write N/A if none).
  4. Withdrawal method not available for your country (see limits & restrictions).
  5. Crypto: wrong network for the selected coin.
  6. Russia: documents not provided (see Payouts to Russia).

The decline email states the reason. Fix it in Billing → Billing profiles → edit (or create a new profile) and it will be re-checked. If the reason isn't clear, reply to that email or contact support.

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